Safeguards and Resources
BankLiberty has safeguards in place to make sure your account information is secure.
Our website uses Secure Socket Layer (SSL) protocol, which protects your information from being intercepted.
- We also use anti-virus protection and firewalls to prevent viruses and unauthorized access.
- We require layered authentication for you to access your accounts online.
- We will never call, email or otherwise contact you to request your user name, password, or other login credentials for the online services we offer. If you receive such a request, do not provide any information, and contact us at 816.407.9200.
It is also important that you review your account statements regularly. If you see any suspicious activity on your account, or have received a suspicious call, email, letter, etc., regarding your accounts with BankLiberty, please contact us. Regulation E provides some protection to consumer accounts, related to electronic funds transfers. Customers must notify us within 60 days of receiving an account statement on which the unauthorized transaction occurred. For more information, please refer to the Regulation E disclosure provided to you at account opening.
We also believe that educating our customers about security, both online and offline, will better protect you against fraud and identity theft. Please review the following to help protect your information.
Access IDs and Passwords
- Do not share user names or passwords with anyone and always keep this information in a secure location.
- Always create unique user names and passwords. Never use the same login credentials for multiple websites.
- Create strong user names and passwords by making them difficult to guess. Use a combination of upper case letter(s), lower case letter(s), number(s) and special character(s).
- If a website does not force you to change your password periodically, take the initiative and change your password on a regular basis.
Email and Websites
- Do not click on links or open attachments in suspicious emails.
- Do not send personal or sensitive information by email, unless it is password-protected or encrypted.
- Always Log Out of a website, instead of just closing the page.
- When conducting online transactions, always make sure the site is secured (https, instead of http).
- Password-protect your computer network (physical or wireless).
- Use your computer’s security features, such as individual login accounts.
- Keep your computer operating system security up-to-date by setting it to receive automatic updates.
- Use quality security monitoring software on your computer that includes anti-virus, anti-malware and firewall functions. Make sure this software is also set to automatically update.
Mobile Device Security
- Install security software on your Smartphone to help detect and prevent threats that can infect your phone.
- Password-protect your phone.
- When visiting password-protected websites, do not choose the automatic login option. Instead, take the time to login each time you visit these sites.
- Only download applications from trusted sources.
Additional Information for Business Customers
In recent years, there has been an increase in unauthorized activity related to business accounts. Therefore, it is suggested that businesses conducting online transactions should have additional controls in place to help mitigate potential fraud.
- In addition to the security tips above, business customers are encouraged to perform periodic assessments and evaluations of the security controls they have in place regarding online transaction processing.
- Business customers should have a segregation of duties in place so that one person is not performing all steps of processing a transaction.
- Put controls in place to limit transaction amounts and account access.
For additional information about protecting yourself online, please visit these websites.
- Internet Safety and Security – http://www.onguardonline.gov
- Consumer Alerts – http://www.ftc.gov/bcp/menus/consumer/data/privacy.shtm
- Recent Scams – http://www.ic3.gov
- Scam and Fraud Tips – http://www.fbi.gov/scams-safety
- Always shred documents that contain your personal information.
- Store account information, blank checks and cancelled checks securely.
- Protect your Personal Identification Number (PIN) for all credit and debit cards by memorizing it and never sharing it with anyone.
- Use caution when inputting your PIN at the ATM and at the checkout when making purchases. Make sure others cannot see you entering it on the keypad.
- Protect your Social Security number, and never give it out to make purchases or to qualify for prizes.
- Beware of companies that claim you won a prize when you have never entered the contest.
- Check your credit report annually.
If you suspect that you are a victim of identity theft, take the following steps immediately.
- Contact BankLiberty if there is fraudulent activity on your accounts with us.
- Contact one of the credit reporting agencies to place a fraud alert on your credit report.
- Equifax: 1-800-525-6285 http://www.equifax.com
- Experian: 1-888-397-3742 http://www.experian.com
- Trans Union: 1-800-680-7289 http://www.transunion.com
- Order a credit report at http://annualcreditreport.com to verify that everything is correct.
- Close fraudulent accounts opened with your information. Be sure to keep detailed notes of all conversations and ask for a follow-up letter, in writing, showing that the account has been closed.
- File a police report with your local law enforcement agency
- Report the theft to the Federal Trade Commission by calling 1.877.IDTHEFT or visiting http://www.ftc.gov/idtheft.